Frequently asked questions
Frequently Asked Questions
Booking
Please call in advance to reserve your preferred appointment and to discuss any special needs or questions you may have. Credit card details will be required to confirm your reservation and 48 hours’ notice if you wish to cancel your appointment or we will charge 50% of your treatments. A 20% deposit must be taken at the time of booking for groups of 4 and more.
Arrival
Please arrive 15 minutes prior to your appointment to allow yourself time to unwind before your treatment. We feel it is important to offer guests a reliable schedule, therefore treatment times cannot be extended for late arrivals.
Treatments
Please note all treatment times are inclusive of consultation and aftercare. Bath robes, slippers and towel are only provided to those guests on spa packages and are not included with all spa treatments unless otherwise stated when booking. Please note only one spa towel per guest is provided.
Facilities
Use of the facilities is not included with spa treatments unless otherwise stated. Please ask for further details.
Medical Questions
Please advise us of any health conditions, allergies, medication or injuries that may affect your choice of spa treatment. Our Spa Team will be happy to discuss any special requirements you may have and advise on which spa treatment will be most suitable to you.
Children
Children under the age of 16 are regretfully not permitted in the Spa area.
Gift Vouchers
Whatever the occasion, the gift of well-being is only a phone call away. Call us with your credit card details and we will send your chosen recipient a personalised Mar Hall Gift Certificate and Treatment Menu.
Corporate Packages
We offer companies the opportunity to improve the wellbeing of their staff by investing in a customised corporate package. Please contact us for further information.
Amendments
Mar Hall reserves the right to alter any of the information contained within this document.
Use of the facilities is not included with spa treatments unless otherwise stated. Please ask for further details.
Medical Questions
Please advise us of any health conditions, allergies, medication or injuries that may affect your choice of spa treatment. Our Spa Team will be happy to discuss any special requirements you may have and advise on which spa treatment will be most suitable to you.
Children
Children under the age of 16 are regretfully not permitted in the Spa area.
Gift Vouchers
Whatever the occasion, the gift of well-being is only a phone call away. Call us with your credit card details and we will send your chosen recipient a personalised Mar Hall Gift Certificate and Treatment Menu.
Corporate Packages
We offer companies the opportunity to improve the wellbeing of their staff by investing in a customised corporate package. Please contact us for further information.
